Customer Success Lead

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Customer Success Lead

To expand our Sales team, we are immediately looking for an enthusiastic

Account Manager.

Full-time

About the role

As an Account Manager, your primary focus will be on hotel acquisition. We are therefore looking for a motivated Account Manager who is passionate about helping hoteliers increase their online bookings and reduce their manual work.

In this role, you will be the preferred contact for hoteliers seeking support with their systems via phone, video calls or email. You will not only provide friendly and accurate service, but also share your knowledge about the hotel connectivity ecosystem with our customers and business partners (OTA/PMS/GDS). You will have the opportunity to contribute directly to the growth of our company by acquiring new clients and expanding the portfolio of great hotels.

  • You will independently compile a list in the CRM of potential customers in a proactive and considered manner and call them with the aim of getting the hotels interested in our product portfolio.

  • You enthusiastically recruit prospects through telephone and/or personal contact.

  • You identify and report developments in the hotel market.

  • You conduct evaluation/renewal interviews with current customers.

  • You generate additional sales through upselling and cross-selling.

About you

  • You are someone who takes initiative to fill diaries, without necessarily resorting to cold calling, but are able to do so when necessary.

  • You enjoy getting to know new hoteliers and are not afraid to call a stranger.

  • After a familiarisation period, you are excited to speak to and help hotels on a daily basis.

  • You get excited about signing a deal and see it as a challenge to expand our portfolio of hotels.

  • You are interested in learning all about hotel technology systems and connectivity.

  • You are willing to work with marketing and instruct external agencies when necessary to fill the engagement funnel.

       

What do we offer?

We offer a full-time position, in an inspiring creative working environment where you can be yourself and grow.

  • A good salary.

  • The opportunity to work partly from home after your induction period.

  • A healthy and innovative software company.

  • A company culture where we trust you to do your job and will facilitate you to make you successful.

  • Enthusiastic colleagues.

  • A good lunch and tasty coffee and tea.

  • Pension scheme.

  • Cosy company outings and get-togethers.

Would you like to work in an organisation with an informal atmosphere, where you can be who you are and identify with our core values:

Always help first, be proactive, have a can-do mentality, be respectful, open, honest and committed.

Then apply with us!

We're eager to welcome new team members ready to make an impact. If you're looking for a place where your work matters and where you can grow, reach out. Let's discuss the future over a cup of coffee.

As soon as we receive your CV and additional motivation, we will invite you for an online meeting or to meet at one of our current locations in Amsterdam or Reeuwijk.

Contact details:

Quinten Gazendam

06-44932260

Quinten@smarthotel.nl

Acquisition in response to this vacancy is not appreciated.

Apply now