Customer Success Lead
Consultant Payment Solutions
Are you ready to shape the future of payments in the hotel industry? Join us at Smarthotel and become a key player in transforming how hotels handle payments.
At Smarthotel, we’re on a mission to help hotels do business better – and as a Consultant Payment Solutions, you are an important part of this mission. You’ll guide our hotel clients through every step of their Smart Payments journey, from go-live to continuous optimization, helping them unlock a smooth, hassle-free payment experience.
About the Role
Guide hotel teams through the entire go-live process, ensuring a seamless and tailored payment solution that fits their policies and requirements.
Collaborate with our strategic partner Adyen and internal teams to manage all aspects of hotel payment solutions, solving functional challenges and optimizing payment processes to reduce manual effort, lower costs, and maximize transaction success.
Tackle and resolve complex technical issues, providing ongoing support to improve the client experience and ensure smooth operations. Occasional emergency support outside of office hours is required.
Train hotel staff and assist with on-site installation of POS/PIN terminals, ensuring they are fully equipped to manage payments independently, and train finance teams on reconciliation and understanding financial reports.
Grow into Smarthotel’s go-to expert on payments, becoming a trusted resource for both clients and internal teams.
The First 6 Months
In the first six months, you'll engage with our hotel clients in the Benelux, DACH, Nordics, UK and Ireland while diving deep into understanding their needs, Smarthotel’s payments portfolio, and the operational processes that drive our solutions. You’ll work closely with clients to identify areas for improvement and implement optimization strategies.
About You
You’re a natural communicator, excited to build professional relationships and solve problems.
You take the initiative, thrive on tackling challenges, and always look for creative solutions.
You’re excited to make impact and are motivated by helping hotels improve their payment processes.
You’re proactive, eager to learn, and excited to grow both professionally and personally.
It’s a bonus if you’ve got experience in the hotel industry, but a positive attitude and willingness to learn is what matters most.
You’re fluent in both Dutch and English. German would be a plus.
You have a bachelor’s degree, minimum.
What do we offer?
A full-time role in a dynamic, creative environment where you can truly be yourself and grow in your career.
A salary between €3.000-€4.000 per month, depending on your experience and skills.
Flexibility to work partly from home after your onboarding period, for a healthy work-life balance.
An innovative software company where your contributions directly impact the success of our hotel clients.
A culture of trust, support, and accountability, we empower you to succeed.
Enthusiastic colleagues, a great lunch, and top-notch coffee and tea.
Regular company outings and social events.
At Smarthotel we have our core values: help first, be pro-active, have a can-do mentality, and be respectful, open, and honest.
Have we got you excited? If so, we’d love to hear from you! Submit your CV and motivation, and we’ll invite you for an online interview followed by a meeting at our office in Utrecht.
Acquisition in response to this vacancy is not appreciated.