Project Co-ordinator

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Project
Co-ordinator

As a Project Co‑ordinator, you will work with our Projects & Onboarding team, guiding clients through each stage of their project lifecycle. Your focus will be on ensuring smooth execution, on‑time delivery, and an exceptional client experience from start to finish.

Fulltime · Utrecht

About the role

As a Project Coordinator, you will be responsible for planning, managing, and delivering projects for both clients and internal stakeholders from initiation through to completion.

You will play a key role in supporting projects for new and existing clients, guiding them through each stage of the process. Acting as the primary point of contact for assigned projects, you will oversee project tasks, manage timelines, coordinate resources, and ensure successful delivery.

In addition to client-facing projects, you may also be involved in internal initiatives such as system migrations, upgrades, and process improvements.

You will collaborate closely with colleagues across all business areas to ensure smooth project execution for our clients.

What you will do

Project Management & Delivery

  • Manage a variety of assigned projects from initiation through to successful completion

  • Create, maintain, and monitor detailed project timelines to ensure milestones are achieved

  • Own and manage the overall project structure, including tasks, workflows, and checklists

  • Update and maintain tasks across all relevant internal and external systems

  • Regularly assess project status and proactively address risks or bottlenecks

  • Schedule and successfully deliver project go-lives, including final system checks

  • Prepare and coordinate comprehensive handovers to Client facing teams

Client Relationship & Communication

  • Act as the main point of contact for clients throughout the project lifecycle

  • Build and maintain strong client relationships during the project phase, demonstrating strong client management skills

  • Guide clients through each stage of the project to ensure clarity and alignment

  • Schedule and lead project kick-off calls (internal and client-facing)

  • Conduct regular project update calls and provide clear progress reports

  • Conduct client system training sessions and support clients during implementation

  • Assist in gathering, managing, and responding to client feedback during the project

System & Website Projects

  • Manage website projects, including upgrades and enhancements

  • Oversee system go-lives and ensure all checks are completed successfully

  • Maintain accurate project documentation for both clients and internal teams

  • Ensure strong working knowledge of all company systems to support ad-hoc queries and project requirements

Internal Collaboration & Reporting

  • Work closely with cross-functional teams, including Projects, Web Development, Design, Marketing, Sales, Client Success

  • Provide regular internal updates to stakeholders via appropriate internal platforms

  • Assist with Ad Hoc tasks within the division as required

  • Support and contribute to internal initiatives such as migration projects and system upgrades

Continuous Improvement

  • Support the Team Manager in continuously improving the overall customer website project journey

  • Suggest and implement improvements to project workflows, processes, and client training materials

  • Proactively develop knowledge across CMS platforms and all company systems to enhance project delivery

About you

Experience & Qualifications

  • Minimum of 2 years’ experience in Project Coordination or Project Management

  • Proven experience working on projects in a structured, deadline-driven environment

  • CMS knowledge and hands-on experience with image resizing, compressing, and cropping

  • Available for a full-time position

  • Fluent in Dutch and English (written and spoken); German is a plus

Skills & Competencies

  • Excellent communication and presentation skills, with the ability to translate information into clear, actionable insights

  • Strong analytical and coordination skills with high attention to detail

  • Highly organized, with the ability to manage multiple priorities simultaneously

  • Ability to work both independently and collaboratively within cross-functional teams

Personal Attributes

  • A strong relationship builder with a customer-first mindset

  • Solution-oriented and proactive in identifying and resolving challenges

  • Motivated, eager to learn, and continuously develop new skills

  • Takes initiative and ownership of responsibilities

  • Confident decision-maker with strong problem-solving abilities

What do we offer?

  • A full-time position in an inspiring, creative work environment where you can be yourself and grow.

  • A salary between €3,000 – €3,500 per month depending on experience.

  • Hybrid or remote working possible, with an office location in Utrecht for collaboration.

  • A healthy, innovative software company.

  • A company culture built on trust and empowering you to succeed.

  • Enthusiastic colleagues who value collaboration.

  • A good lunch and delicious coffee and tea.

  • Fun company outings and social drinks.

We value an informal work atmosphere where you can be yourself and connect with our core values: Always help first, be proactive, have a can-do mindset, be respectful, open, honest, and involved.

Ready to apply?

Do you want to work in an environment where your work truly makes an impact and where you can continue to grow professionally? Then we’d love to hear from you!

We’re excited to welcome new team members. After receiving your CV and motivation, we’ll be happy to schedule an online call or a meeting at one of our locations in Utrecht.

Acquisition in response to this vacancy is not appreciated.

Running a hotel is complex. Daily operational pressure, multiple systems, and high guest expectations leave little room for error. At Smarthotel, we believe hotels perform best when they have full control over the guest journey — from online booking to payments at reception.

We build reliable, well-integrated hotel technology that helps hoteliers work smarter, improve margins, and deliver better guest experiences. No empty promises. Just solutions that genuinely help hotels succeed.

Smarthotel works closely with Net Affinity, our sister company specialising in digital marketing and website solutions for hotels. Together, we offer a best-of-breed portfolio to professionally run hotels across Europe.

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