Project Administrator

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Project Support Co-ordinator

As a Project Support Co-ordinator, you will work with our Projects & Onboarding team, to support the successful delivery of projects by providing administrative, coordination, and organizational support to the project team.

Fulltime · Utrecht

About the role

As a Project Support Co-ordinator, you will play a key role in supporting the successful delivery of client projects. You will be responsible for updating and managing content and images across client websites and booking engines during the project phase.

A core part of your role will involve formatting and optimising content and visual assets to ensure all deliverables meet best practice guidelines and quality standards defined by the Project Manager.

In addition to client-focused responsibilities, you may also provide support on internal initiatives such as system migrations and platform upgrades.

You will collaborate closely with colleagues across multiple departments to ensure projects are delivered smoothly, accurately, and on time.

What you will do

Content Management & System Updates

  • Populate and update content across client websites and booking engines using proprietary content management systems, ensuring best practice standards are consistently applied

  • Format and optimise text and images to ensure accurate front-end display and a high-quality user experience

  • Develop a strong understanding of the CMS and booking engine functionality, and how system features impact final outputs

  • Identify and request fixes when website or booking engine issues affect the display or performance of content

Project Support & Delivery

  • Support the Project Team with project-related tasks and issue resolution

  • Work closely with the Projects Team to deliver content within established timelines, ensuring projects are completed on schedule

  • Manage workload effectively across multiple projects simultaneously

Client Training & Collaboration

  • Conduct client training sessions on the CMS and booking engine during the project phase

  • Collaborate closely with colleagues within the Projects Team and across other departments to ensure smooth project delivery

  • Assist with other related tasks and initiatives as required by management

About you

Experience & Knowledge

  • Experience working with Content Management Systems (CMS) is essential

  • Understanding of core principles of image resizing, cropping, and compressing, with the ability to use relevant online tools confidently

  • Strong interest in website design, and website builds

  • Previous experience working with CMS platforms is highly advantageous

Skills & Competencies

  • Excellent time management and planning skills, with the ability to manage multiple priorities

  • Strong written and verbal communication skills

  • Fluent in Dutch and English (written and spoken); German is a plus

  • Ability to work independently with minimal supervision

  • Organized, detail-oriented, and able to follow structured processes accurately

Personal Attributes

  • Strong relationship-building skills with a customer-first mindset

  • Solution-oriented and proactive in resolving issues

  • Takes initiative and ownership of responsibilities

  • Strong sense of responsibility and team mentality

  • Eager to learn and continuously develop new skills

  • Available for a full-time position

What do we offer?

  • A full-time entry level position in an inspiring, creative work environment where you can be yourself and grow.

  • A salary between €2,500 – €3,000 per month depending on experience.

  • Hybrid or remote working possible, with an office location in Utrecht for collaboration.

  • A healthy, innovative software company.

  • A company culture built on trust and empowering you to succeed.

  • Enthusiastic colleagues who value collaboration.

  • A good lunch and delicious coffee and tea.

  • Fun company outings and social drinks.

We value an informal work atmosphere where you can be yourself and connect with our core values: Always help first, be proactive, have a can-do mindset, be respectful, open, honest, and involved.

Ready to apply?

Do you want to work in an environment where your work truly makes an impact and where you can continue to grow professionally? Then we’d love to hear from you!

We’re excited to welcome new team members. After receiving your CV and motivation, we’ll be happy to schedule an online call or a meeting at one of our locations in Utrecht.

Acquisition in response to this vacancy is not appreciated.

Running a hotel is complex. Daily operational pressure, multiple systems, and high guest expectations leave little room for error. At Smarthotel, we believe hotels perform best when they have full control over the guest journey — from online booking to payments at reception.

We build reliable, well-integrated hotel technology that helps hoteliers work smarter, improve margins, and deliver better guest experiences. No empty promises. Just solutions that genuinely help hotels succeed.

Smarthotel works closely with Net Affinity, our sister company specialising in digital marketing and website solutions for hotels. Together, we offer a best-of-breed portfolio to professionally run hotels across Europe.

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