Support Consultant
Support Consultant
To strengthen our Customer Success team, we're looking for a Support Consultant.
About the role
Our Customer Success team has a simple mission: turning every customer into a fan by advising and supporting them in using our smart software solutions.
As a Support Consultant, you’ll be the go-to contact for hoteliers via phone, video call, or email. You help hoteliers generate more online bookings, reduce manual work, and advise them on payment automation.
This role is a great opportunity for anyone looking to make the switch to the IT world, especially from a background in hospitality. Smarthotel can be your springboard into a new ecosystem full of opportunities!
About you
You enjoy helping people and are a strong communicator. You are solution-oriented, organized, and not afraid to take initiative. Experience in hospitality or hospitality software is a plus, but your eagerness to learn and customer-first mindset are just as important.
You are available for a part-time or full-time position.
You speak and write fluent Dutch and English; German is a plus.
You’re a friendly team player.
You have strong customer relationship and communication skills and genuinely enjoy helping others.
An affinity with the hotel industry and an interest in software systems will help you succeed.
What do we offer?
A full-time position in an inspiring, creative work environment where you can be yourself and grow.
A salary between €2,500 and €3,500 gross per month (full-time), depending on experience and age.
The option to work partly from home after your onboarding period.
A healthy, innovative software company.
A company culture built on trust and empowering you to succeed.
Enthusiastic colleagues who value collaboration.
A good lunch and delicious coffee and tea.
Fun company outings and social drinks.
We value an informal work atmosphere where you can be yourself and connect with our core values: Always help first, be proactive, have a can-do mindset, be respectful, open, honest, and involved.
Ready to apply?
Do you want to work in an environment where your work truly makes an impact and where you can continue to grow professionally? Then we’d love to hear from you!
We’re excited to welcome new team members. After receiving your CV and motivation, we’ll be happy to schedule an online call or a meeting at one of our locations in Utrecht.
Acquisition in response to this vacancy is not appreciated.