Payment Consultant - Hotel Tech

*Fluent Dutch is required

About the role

At Smarthotel, payments are about much more than processing transactions. We believe payment technology should make hotel operations simpler, more efficient and more secure while creating a better experience for both hoteliers and their guests.

As a Payment Consultant, you'll work closely with hotel teams to implement, optimise and support our payment solutions throughout the customer journey. From leading new implementations and delivering onsite go-lives to solving complex payment challenges, training hotel teams and advising customers on best practices, no two days are the same.

You'll collaborate with colleagues across Customer Success, Product, Support, Development, Account Management and our strategic payment partners, like Adyen, to deliver reliable, future-proof payment solutions.

We offer flexible hybrid working, giving you the freedom to work from our Utrecht office, remotely, or a combination of both. The role also includes occasional travel to customers within the Netherlands and abroad.

What you will do 

Payment Consulting & Strategy 

• Advise hotels on their end-to-end payment strategy across online and in-person payment journeys. 

• Help customers optimise payment processes, improve operational efficiency and recommend solutions that fit their business and regional requirements. 

• Conduct payment health checks and identify opportunities to improve payment performance, increase processing volumes and introduce new payment methods where appropriate. 

Implementation & Go-Live 

• Lead and support the implementation of Smarthotel's payment solutions for hotels across multiple European markets. 

• Coordinate onboarding, integrations, testing and go-live activities while working closely with PMS providers, payment gateways and other technology partners. 

• Support the installation and configuration of payment terminals and ensure customers are ready to operate independently. 

Payment Optimisation & Technical Expertise 

• Analyse payment performance and identify opportunities to improve authorisation rates, reduce costs and optimise payment flows. 

• Support customers with complex payment-related questions and technical challenges, working closely with internal teams to resolve issues efficiently. 

• Ensure payment environments remain secure, stable and compliant with industry standards such as PCI-DSS, PSD2 and GDPR. 

Customer Enablement 

• Train hotel operations and finance teams on payment processes, terminal usage and best practices. 

• Act as a trusted advisor by sharing practical recommendations and helping customers continuously improve the way they manage payments. 

• Provide ongoing support throughout the customer lifecycle to ensure long-term success. 

Collaboration & Product Development 

• Work closely with Product, Development, Support and Customer Success to improve our payment solutions and customer experience. 

• Collaborate with our strategic payment partner Adyen and other technology partners to deliver seamless integrations. 

• Share your payment expertise across the business and contribute to product improvements, sales opportunities and customer education. 

Who you are 

You're passionate about payment technology and enjoy helping customers solve complex challenges. You combine technical knowledge with strong communication skills and are comfortable working with both hotel teams and technical stakeholders. 

You enjoy taking ownership, finding practical solutions and continuously looking for ways to improve payment processes. 

You bring 

• Around 3–5 years of experience working with payment solutions, preferably within hospitality or hotel technology.

• A strong understanding of payment processes, integrations and payment technology. 

• Experience in a customer-facing consultancy or implementation role. 

• The confidence to advise customers and explain technical concepts in a clear and practical way. 

• A proactive, solution-oriented mindset and the ability to manage multiple projects simultaneously. 

• The motivation to stay up to date with developments in payment technology and hospitality. 

Languages 

• Fluent in Dutch and English (required)

• German is a plus

About Smarthotel 

Running a hotel is complex. We believe hoteliers deserve technology that makes their lives easier, not more complicated. That's why we develop reliable, well-integrated software that gives hotels more control over the entire guest journey. 

At Smarthotel, we're practical by nature. We don't believe in over-selling features or making promises we can't keep. Instead, we build solutions that solve real challenges for hoteliers and work closely with our customers to help them get the most out of our technology. 

As a growing company, you'll have the opportunity to make a real impact. Together with our sister company, Net Affinity, we offer one of Europe's most complete hospitality technology portfolios, supporting thousands of hotels across Europe every day. 

What we offer 

• A full-time position with plenty of room to grow. 

• A salary between €50,000 and €60,000 gross per year, depending on experience.

• Hybrid working, with our office in Utrecht available whenever you want to collaborate with colleagues.

• The opportunity to join and help grow our expanding Payments team.

• A healthy, growing software company with ambitious plans.

• A supportive team that believes in sharing knowledge and helping each other.

• An informal working environment where you can be yourself.

• A great lunch at the office in Utrecht.

• The opportunity to make a real impact on how hotels across Europe manage payments.